Customer satisfaction is important to NAFRI INTERNATIONAL COMPANY LTD. We aim to provide high-quality natural gemstones and professional service.

Eligibility for Returns

Returns may be accepted if:

• The wrong product was delivered
• The product arrives damaged
• The item significantly differs from the approved order details

Return Request Period

Customers must contact us within 7 days of receiving the order to request a return or refund.

Return Conditions

Returned items must:

• Be unused and in original condition
• Include original packaging and documentation
• Be securely packaged for return shipping

Refund Process

Approved refunds will be processed after inspection of the returned item. Refund timelines may vary depending on payment providers and banking processes.

Non-Refundable Items

Customized, specially sourced, or client-approved gemstone orders may not qualify for refunds unless damaged or incorrect.

Contact for Returns

Email: info@nafriintl.com
Phone: +66 969894844